Managing AR staff and client services, Being manager use to interact with customers routinely to update them on projects and workflow. Being the main point of communication between clients and the company. Always use to maintain good business relationships with current clients and find new accounts.

As a Billing AR & Senior Accounts Executive
Key Responsibilities
To deal & negotiate with insurance companies over the claims send to them on behalf of facilities. And to make sure to get the claims paid up to their maximum limits in order to expect increased revenue.
To make sure the quality check of the claims before they reach out & keep eye on every single detail over the claims to avoid any rejection or complication.
Also involve in production of claims and make every necessary aspect possible to be present on them after reviewing all the information provided.
To maintain the monthly and yearly income spreadsheets by keeping records of payments received along with their details.

As an Accounts Executive (Managing Payroll)
Key Responsibilities
To calculate the wage of staff & keep their records maintained in form of spreadsheets.
And to finalize the payroll sheets by getting help from the wage records maintained throughout the month.

Work experience in PTCL, as Client Service & Support Officer at PTCL Contact Center.
Key Responsibilities
Improve customer satisfaction through improved service and quality by good performance and productivity
Monitor and manage KPI (Key Performance Indicator).
Provide continuous input regarding improvement of system and process.
Handled Escalated transactions, complaints and queries.
Report escalated issues to concern departments/exchanges for early resolution and keeping follow-up